Talk About Customer Service…

Image by Getty Images via Daylife

I was in Boston today with my daughter. We were looking at colleges. We decided to fly in and out in one day and rent a car while we were there so that we could drive around Boston and see a few of the schools.

Since HJMT represents Enterprise Rent-A-Car in the tri-state area, I decided to rent a car from the company in Boston.

An Enterprise bus picked us up promptly at the airport and took us to their shop a few minutes from the airport. The driver was trying to be helpful by trying to give directions to people on the bus.

When we got off the bus, we were greeted by a manager who shook our hands. Then when we entered Enterprise, another person handed us each a cold bottle of water.

“Can I help you?” our salesperson asked.

She was very friendly and made us feel good about renting a car from Enterprise. (The team didn’t even know that I work for the company. All of the customers were treated with the utmost respect.)

The salesperson took us out to the cars and offered us a brand new car to drive around Boston. Even the security guy who checked us out was extremely friendly and helpful!

When we returned the car at the end of the day, the manager asked how our experience was. “I give you a five out of five!” I said. He smiled and said, “that’s what I like to hear.”

On another note, Zappos.com sent me three different appology notices for the misunderstanding that we had and I blogged about on April 16th. Zappos.com, I accept your appology and appreciate you taking the effort to address my disappointment.

Related articles by Zemanta

• Enterprise Rent-A-Car Expands Its Hybrid Fleet Nationwide (mixedpower.com)
• Enterprise adds 5000 hybrid cars to their rental fleet (gadling.com)