Nincompoopery - Why Your Customers Hate You - and How to Fix it was released to the public on July 16. I was given an advance copy at BookCon, a major book expo at the Javitz Center in New York City. There, I met the author, John R. Brandt, and...
The Brilliance in Failure Book Review
The book, The Brilliance in Failure - A Leader's Learning Journey by Christian A. Brickman, takes the reader on a journey through Brickman's career -- the ups and the downs. He discusses why he failed in certain situations and what he did to turn the situations around. Brickman talks about how when he...