The other night I was lying in bed trying to fall asleep when all of a sudden I thought about a pair of shoes I ordered from Nordstrom’s. The store didn’t have my size and ordered a size 6 from a Nordstrom‘s in New Jersey. I gave my credit card and that was that. I was wondering if they were ever shipped out.
I went on the Nordstroms.com web site and found that I could have a live chat with a customer service representative. Since it was 2 am in the morning, I didn’t really think anyone would answer but to my surprise, a customer service representative came on the line:
Kim J: Hello, Hilary Topper, welcome to Nordstrom!
Kim J: I am more than happy to assist you, Hilary.
Hilary Topper: i ordered a pair of shoes in Nordstrom’s in Roosevelt field
Hilary Topper: and they were supposed to be shipped from another store
Hilary Topper: but i still have not received
Hilary Topper: and wanted to see the status
Hilary Topper: hello?
Kim J: Yes, I am still here. I apologize for the wait. I was searching our system to see if I could pull up any information with this activity.
Hilary Topper: ok
Hilary Topper: i have the receipt
Kim J: That’s great! Could you provide the four digit Transaction number, as well as the four digit Register number?
I did…
Kim J: Thank you for that information, Hilary. It will take one moment for me to enter this into our system.
Kim J: Thank you for your patience. I did find this transaction! It states, on the UPS website, that you should receive your package tomorrow, January 25th by the end of the UPS delivery day.
Hilary Topper: ok great
Hilary Topper: thank you
Kim J: Is there anything else that I may assist you with this evening?
Hilary Topper: no, have a nice evening
Not only do I love the shoes that Nordstrom’s sells but I was very impressed with the customer service offered by Nordstrom’s staff. Why can’t all department stores offer this type of customer service?
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