More than a month ago, I posted a blog about my bag purchase in London and how after two months the bag looked like it had been through “war.”
Mulberry, the bag company, saw my post and reached out. They asked me to send photos of the bag and kept in touch with me via email.
I received a call from the store located in Manhattan on Madison Avenue. The manager informed me that corporate decided to give me a credit on the purchase price of the bag. That made me feel really good.
The other day, I went to Mulberry with Kristie Galvani. I walked in and asked to see the manager. “Can I tell her what this is in regards to?” the man behind the counter asked me.
“Sure, tell her that Hilary Topper is here to see her,” I said.
“HILARY TOPPER?” he said, “Oh you’re Hilary Topper. One moment.”
After that, several other sales people came over to me, saying “Oh you’re Hilary Topper.” I felt as if I was a movie star. Kristie was privately laughing.
The manager came downstairs and greeted me. She was lovely. “Please pick out what you like and I’ll take care of you,” she said to me.
I spent the next 30 minutes trying on every bag in the store. I think I was driving Kristie and the rest of the staff at Mulberry a little crazy but I was having fun.
I picked out a couple of items, one of which was a small floral patten leather bag, that I fell in love with. I also purchased a simple black tote for work.
I left feeling as though Mulberry did right by me and I plan to go back whenever I’m in the area. I would certainly buy from them as long as they stand behind their products.
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The squeaky wheel…..as they say! Good ending.
🙂
I didn’t mind at all. They are a very comfortable chair for me to wait in 🙂
You do realize they probably all knew your name because there’s a dartboard in the break room with your face as the bulls eye because of your annoying complaints right?
It could be… but I am an optimist and think that people generally want to do the right thing… I’m going to believe that they were trying to be nice…
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